故事是這樣的，我在悉尼有一套一樓的公寓2012年買的，後花園和大家是相通的，所以在早期一直有園丁來割草，
後來我把房子出租了，在2018年底的時候突然開會說以後花園要自己保養，Strara不會在提供割草服務，想想也可以，以後請租客自己打理也行，也就沒有再過問此事，最近租客搬走了，因為多問Strata幾個問題，他突然生氣發了invoice給我說，因為他過去一直幫我割草要我付割草費，會加在下個月的levies，請問這樣是合理的嗎?因為我從未要求他們來割草，他們自己進來後院割草的，我也從來沒有收過相關的付費訊息，現在他突然發了2018年起的invoice給我要我付費，不交strata fee又不行，突然覺得房東好可憐，這件事有沒有可以調整的餘地呢?
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发一个邮件说，工作不行了，今年不准备交strata fee了，疫情过去再说
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真想這樣~~
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我很好奇 你问了什么问题
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这个才是重点
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最近租客搬走了，因為多問Strata幾個問題
===> 我的房子最近半年如果没有租客，是不是可以少交strata费呢？因为没有人住在里面啊
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应该交的。。。
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strata不是有没有人住都要交的么...和租客有什么关系啊
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我問Strata說
1.後花園和公共區域中間有留一個走道，我問他們是否我可以種些植物，把走道封起來(但他們告知不行，因為特殊時刻要當緊急出口)
2.我可以不可以裝紗窗
3.我在後花園那裏的門壞了，他們會不會修?但是因為在我後花園這邊的門，萬一要當緊急出口，我修好了不是只有我有鑰使嗎?這樣要怎麼當緊急出口?
Strata fee我都一直有交的，不論有沒有租客，但是他似乎誤會我要凹他門修我後院的門，所以他說我要自己出修門的錢，就像我要出割草的錢一樣，發一張invoice給我要我付錢，我只是想知道這樣是否合理請教大家?
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strata levy是按照你的entitlement收的
他们另外给你的发票可以不理 你也没有要求他们提供过服务
门的话 如果一面是连着公用区域的 一般是strata负责
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謝謝指教，他似乎不是要我另外付，是說要加在下期帳單裡，但是是可以這樣加在我帳單裡嗎?我以為strata fee是要大家一起通過的~
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打州长电话问问？
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把原信去除个人信息贴出来看看
哪家strata 非常不专业的感觉
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感觉你们沟通不好
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发邮件给他们，说自己不知道花园收费的问题
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说没钱，没有同意他们来你家割草。而且，病毒影响，失业了或者生意不行了，现在买卫生纸都有困难，更别提雇人割草。。。本来要自己割的，不同意他们来割，如果他们把我的草割了，麻烦把割掉的草还给我，因为那是我的草。现在已经没卫生纸上厕所了，只能靠我花园里的草晒干了解决问题，请他们不要随便进来割草，请不要随便破坏我的计划，现在搞得，上厕所都没草可用，本来打算用草做成草纸的。。。这样搞，日子更难过了。。。这些草可是有大用处的，麻烦他们还回来，如果不还，那就是他们抢了我们家地盘上的草，你要收费。_如果你愿意这么试一试？可以试试
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其实我觉得发信前再把看信人脑袋用门板夹一下效果更佳，驴蹄也行，只是草没了，驴估计不好找
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不合理。在澳洲任何服务收费都必须提前通知。
信用卡付款多收的费用都会提前通知，更何况是割草服务？
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後來我回了一封很客氣地信，謝謝他和Karen的幫助，並且解釋我可以自己付費修門的，只是要得到他們的允許，結果變成Karen回信說他知道英文是我的第二語言(就是說我英文寫得不夠流利)然後要我不要再吵了，我知道我英文不夠好，但是我很有誠意很盡力的在和他們溝通，現在覺得華人真的很弱勢，現在只想把房子賣了再也不要和他們聯繫~
原文如下,
-------------------------------------------------
Hi XXX
Karen and I advised you previously that the Owners Corporation will not repair the gate or the lock of your exclusive use garden, and that you should attend to the repairs at your cost. Your unit can be secured, as the rest of the units in the building, with locks on windows and doors. This gate is not the main entrance to your unit.
XXX, we are dealing with terrible crisis in the World at the moment and frankly both Karen and I spent more than enough time to deal with your issues, that I really not important. You are taking up our precious time away from people who need it more all because you don’t want to spend money to fix your lock.
The Owners Corporation paid a gardener to look after your lawn for a really long time and have not asked you for a reimbursement yet. I think to be fair you could pay for your lock repairs. In the meantime I am going to invoice you for the lawn mowing that the Owners Corporation organised for you and your tenant, as allowed under your exclusive use by-law. I attach one of may invoices that will be added to your levies.
I suggest you fix your lock ASAP if you believe your property is not secured.
This matter is now closed.
Regards,
-------------------------------------------
這是我回他的信
Dear BBB,
Firstly, I really appreciate the assistance from both Karen and you in this matter.
I understand that Karen and you have spent considerable time to deal with my enquiry and explain to me patiently. Also, I realized that you might think that it is not an important matter at this moment with crisis. However, I could not find anyone else except you to get the correct answer since you are specialist in strata management. Therefore, I have to rely on your professional knowledge in order to avoid any mistake. Again, I really appreciate your reply.
Also, I am not sure whether there is any misunderstanding as I do not receive any notification from the executive committee that I am responsible for maintaining the security gate door in my courtyard. In fact, I did not mean that I do not want to spend money to fix the lock and the reason is that you have previously advised the courtyard area is served as an emergency access and could not be enclosed. I was thinking if there would be any problem if I fixed the lock and keep the keys myself.
Also, in accordance with page 1 in the common property memorandum, the security doors on courtyard are maintained by the owners corporation and therefore I assumed that the owners corporation will fix the lock. As I have already clarified that the responsibility for maintaining the security door, I will handle the lock myself.
The world is undergoing crisis and many people including myself have suffered. However, it is not the reason why I do not pay for the cost of fixing the lock.
I really hope that we are working in a cooperative way. Sometimes I do not know which part of the property I have the responsibility to maintain and you could advise me and I am happy to accept my responsibility.
I would like to thank for your continued support in the past and hope you stay well and safe. Also, I hope our relationship will be friendly in the future.
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我觉得你挺有道理，说得也挺好的。对方挺无理的。也有可能他家里出啥事啦？
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楼主写的挺好的
无论是割草还是门锁，你可以查看一下bylaw
每个building都有自己的bylaw，这个strata manager有点装B了
=============================================
The Owners Corporation paid a gardener to look after your lawn for a really long time and have not asked you for a reimbursement yet. I think to be fair you could pay for your lock repairs. In the meantime I am going to invoice you for the lawn mowing that the Owners Corporation organised for you and your tenant, as allowed under your exclusive use by-law.
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一个lock的事情貌似一封信就说清楚了，为啥花了considerable time? 看起来墨迹来墨迹去把对方搞怒了。。。
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给你上传了一个文件，区分哪些是strata哪些是owner负责
你要想得到重视，先参加AGM成为strata committee member
关于locker一般如下，但是你要看一下building bylaw
Only the original lock or its subsequent replacement is the responsibility of the owners corporation. If any
additional locks are installed, they are the responsibility of the owner. If the owner replaces the original lock
with a lock that prevents the door complying with fire certification, if the owner refuses to replace it with a
complying lock, the owners corporation can replace the lock and charge the owner as a debt (Section 63(4)
SSMA).
Who is Responsible Strata repairs.pdf
(336.01 KB, 下载次数: 5)
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或者有的strata manager装B
写信太傲满了
====================
we are dealing with terrible crisis in the World at the moment and frankly both Karen and I spent more than enough time to deal with your issues,
====================
我直接就叫他stop bullshit了，以为自己拯救地球啊
you, as a strata manager, answer strata related questions is your job
I paid my levy for you to do this job so stop bullshit
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是的，看这个strata写的信看的火都上来了
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疫情过了就卖房吧！
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投资房在澳洲就是待宰的羔羊，你叫唤一声都不行。
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已經準備在賣了，反正也空屋了，沒差~
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真的，被砍了好幾刀，現在覺得去投資還不如把錢花花，還過癮些~
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當然這個門+這個鎖都是一開始設計的，我才會去問，但現在就是Strara 和AGM主任都要我閉嘴因為這個門在我家後院，沒關係的，我可以自己修，不要讓他們覺得華人佔他們便宜，但是如果他是針對性地要收我割草費用，我就真的無法忍受了~
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