最近参加了一个职场培训，其中一项内容是关于Proactive language在职场里中的重要性，在这里想跟大家分享一下。很多已经有工作经验的同胞可能会发现工作中很多鬼佬同事都很擅长表达自己，一个很糟糕的bad news从他们嘴里说出来可能就会变得没有那么negative，而我们可能因为文化和语言的差异在这种情境下可能表达的比较生硬和消极，所以掌握Proactive language的技巧把它变成一种语言和思维习惯可能会给你在工作中大大的加分。 那么什么是proactive language呢？
“Proactive language shows the speaker taking responsibility for a situation or experience，seizing control as demonstrated by the use of active and decisive sentences.” 简单的说就是用积极的语言来表现出自己的掌控局势的态度，而不是消极的撇清关系。
下面有几个情景我们可以探讨一下：
Situation 1: Your client schedules an important meeting that conflicts with a personal commitment you have made.
Proactive:
- Let me explore all of my options. There might be a way to do both.
- I would like to schedule my personal commitment.
Reactive:
- Oh shit！Now I have to cancel my plans?
- I always have to change my plan to make way for his. This is not fair!!!
Situation 2: Your company lost a big client to its competitor due to poor delivery performance. As a result, it didn’t meet its monthly sales target.
Proactive:
- Our sales took a hit this month and missed the monthly sales target as a result of disengagement with one of the major clients. Investigation and follow-up suggest that inconsistent supply chain performance are the main root cause. Corrective actions have been put in place to rectify the situation.
Reactive:
- Supply chain department had missed a number of deliveries over the past few months. The client is so upset with us and have finally decided to discontinue any further engagement. This is nothing we can do!
Situation 3: Your boss blames for a report your teammate is responsible for.
Proactive:
- Thanks for bringing this to my attention. If you could spare a minute with me to show me the problem, I will communicate it to the team to prevent reoccurrence.
- I should apologise for the mistake. I think there has been a miscommunication with my team and I’ll get back to you.
Reactive:
- It is not my fault! You should talk to John.
Situation 4：Your boss just added three more deliverables but won’t increase your resources.
Proactive:
- Let’s gather up our thoughts to see what resource we haven’t thought of.
Proactive:
- You always expect me to do more with less!
简单的举出几个情景供大家参考，希望大家在工作中可以养成好的语言习惯，步步高升!
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不管用，别傻了那些training是给老外的，亚洲人在公司想用花俏语言显自己高尚人家当你装逼。想要上位，多学点知识，花点时间了解大环境和人人关系， 男同事下班后多喝点酒，讲话多点f*ck，女同事下班后多做点yoga，讲话多点b*itch。 做事要有主见，对的往死里做错的往死里踩。老总一天没开除你，你每天每秒都是公司一份子，他们可以不听不跟，你事情不可以停止不做。
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感谢分享！语言是一个方面，思维模式更是重要，对自己做的事情有逻辑有信心，才可能从容镇定对答自如
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proactive的语言明显听起来镇定多了，学习到，谢谢！
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楼主介绍介绍是哪里的培训？
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脑子不清白的人才需要的 但是还是要感谢楼主分享 因为脑子不清白的人也不少啊
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其实就是圆滑处事，先礼后兵
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不卑不亢。很好。谢谢分享
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说得很有道理，受用了，这一块儿确实是我欠缺的！
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thx for sharing!
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学习了
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这就是情商问题～
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你说的有道理，和鬼老打成一片很重要
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agree. words are just reflection of your thought
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个人认为鬼佬最喜欢用来打马虎的词，
1. That's interesting ...........
2. I understand ..........
虽然好像跟本文宗旨不合。
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Interesting感觉是个比较 negative comment的开始
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恩呢，都是委婉得在说 I dont give a sh*t。
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睡在一起不是更重要，无论男女
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just make more excuse and shift all your blames to others,
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很重要的是把问题在一个各方均在场的情况下摆出来，然后大家share responsibility。
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碰到棘手的问题确实需要一些沟通的艺术，谢谢分享
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看了以后才发现 我在职场上还是很reactive的，space for improvement！thanks for sharing
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发现自己平时说的都是reactive的话
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大家都有应急的自然反映，为自己辩护和找接口瞥清关系很正常，多下意识提醒自己养成思维习惯就好了
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第一种是HR Style
第二种是Reality
谁要是真的把第一种当宝典在工作中使用 ，恭喜你 ！ 无穷无尽的黑锅和做不完的活等着你呢.... 谁让你这么proactive呢
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我怎么觉得无论在哪第一时间撇清自己的责任才是主要的
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这种其实都是典型面试时候的所谓"政治正确",真等进了公司实战谁管那么多,明哲保身,撇请责任才是
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有一定道理，但是有时候太极力为自己辩护效果不会太好
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Franklin Covey 7 Habit
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