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过了好久都把这件事给忘记了，这周接到一个miss call，打回去才知道是Department of Education and Communities打给我了解情况的，基本上核实了一下我信上的内容，告诉我centre没有把我的complaint转到DEC去，这是不对的，她说从她的感觉上来说这个centre的确存在一些问题，所以决定要派人去临时抽查一下她们的情况，到时候可能还需要向我了解一些情况。感谢我提供的信息。云云。。。
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有点长，希望大家有耐心。我把我儿子的名字去掉了，都以my son代替，有点怪怪的，请见谅。
Dear Sir or Madam,
I would like to inform you about my experience with my son's child care centre. Due to my work time, my parents were mainly in charge of dropping off/picking up my son. I've heard from them in many occasions that they felt staff members in my son's room (2-3 year old room) were not friendly and they were ignored possibly because they couldn't speak English.
On Wednesday 16th July 2014, I took my son to Croydon Oral Health Clinic for his dental appointment. Then around 10:45am, I sent my son to the child care centre. When we arrived, I only saw one educator in the classroom with 10 other children (exclude my son). I asked the educator why she was on her own. She said one was outside with some children and another one was in the office doing paperwork. I served my son his morning tea and other children came to talk to me. I saw a child with running nose and I asked him to get a tissue paper. The educator heard me but did not respond. A girl came up to me and handed me an empty water bottle. I asked her if she wanted more water. She said yes. I asked the educator whether I can get water for this girl. She told me that the water is in the kitchen. So I had to leave the room and get water for the girl. When I returned, I saw another educator in the room with her paperwork. So I called the girl and gave her the water bottle. Then I left to work. I believe the centre was out of ratio for the period from 10:45am to 10:55am.
In this case, I think the centre did not follow the following NQS:
Element 2.1.1 Each child’s health needs are supported.
Element 2.1.3 Effective hygiene practices are promoted and implemented.
Element 4.1.1 Educator-to-child ratios and qualification requirements are maintained at all times.
On Tuesday 22th July 2014, my husband and I went to the centre to pick up my son around 4:10pm. When we arrived at the gate, we saw my son from outside the gate. He ran towards us and we found out that he had running nose. There were 2 educators within 2 metres of him but neither of them realized this. We had to get tissue paper and wipe his nose outside the gate for him. After we went inside, I checked the daily reflection book. However, it hasn't been updated yet. It was showing the Monday's reflection. I checked my son's portfolio, it was still untouched since last parent interview, which was 12th June 2014. It means that his portfolio was not updated for June and July. We went to get his bag and he asked for water bottle, which was in the class. It should be outside when the children were playing outside. (I made a request before in regards to encourage my son to drink more water throughout the day.) I then was going to go outside to sign him out. I saw a boy walked into the room from the toilet by himself. I asked him why you were here by yourself. He looked puzzled and did not respond. I walked outside and passed the two educators. None of them said hi to me or made any eye contact. I felt as if I was transparent to them. They were talking to each other right next to me. I then returned to the room with my son. They didn't say bye to me or my son. There was no communication for my son's day during the whole pick up. We went home feeling unwelcomed. When my son got out of the car, he touched his bottom and said 'hurt hurt' in Mandarin. I checked his nappy and the poo was dried already and it stuck in his bottom. I was very upset and I called the centre. I talked with the room leader and I was told that his last nappy change was at 2:25pm. I said there should be someone check his nappy at least every 30 minutes rather than wait for 2 hours to check. She just said they were outside and she didn't smell anything.
In this case, I think the centre did not follow the following NQS:
Element 2.1.1 Each child’s health needs are supported.
Element 2.1.3 Effective hygiene practices are promoted and implemented.
Element 2.3.1 Children are adequately supervised at all times.
Element 6.1.3 Current information about the service is available to families.
I made complaints to director Mandy and she was somehow defensive at first and she apologized afterwards and said she will bring the issues to staff meetings. I have given the centre 4 weeks notice to withdrawal my son because I feel that my son has not been taken good care of and the centre practices need to be improved according to NQS. I write this mail to you because I feel that I have responsibility to other children in the service.
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写的很好阿，发了再打个电话follow up, 确认拿到reference no,跟政府部门打交道打电话最有效。
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好的，谢谢你的建议。
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学习了。估计以后用得着
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加油 这个center好差劲啊
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学习了！丁丁妈好样的！
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你的英文真棒。
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楼主学Child care的么？这个幼儿园算是比较一般的。
赞成楼主投诉，希望知道投诉的结果。
不过实际情况就是如此，又得看孩子，又得写paper work，还有很多的清洁整理工作。小孩子不出什么大问题就行了。不会像child care书上写的那么美好的。
不过跟家长不打招呼，这个有点过了。无论孩子在幼儿园怎样，家长在的时候还是要装装脸面的。
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而且还有一个问题，给楼主提醒一下。就算工作比较忙，没时间接送。
每周最好还是要跟老师谈谈的，起码让老师知道，你很关心孩子在幼儿园的情况。
否则你想，你给老师的印象是，你都不关心，老师又有那么的孩子。怎么会主动跟你提呢。
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因为要退园所以索性投诉么？我觉得好像除了孩子单独一人这个例子，其他很平常呢。话说我儿子也有过两次单独的时候被别孩子抓伤。不过我觉得投诉去教育部意义不会太大，大都不了了之。楼主回来更新一下啊
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谢谢：）
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我是做child care的。这个幼儿园是我当时做过很多调查后选的，在babies room开始，感觉还不错，但是换到toddlers room后就听到爸妈一直抱怨，我本来没当回事，自己去了两次才真的觉得很差。其实幼儿园有好坏，但是这是决定在员工的，只要有几个不好，那就真的。。。
现在这个班真的是感觉特别不好，员工非常没有passion，都是做一天和尚撞一天钟的感觉。
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我有的，虽然我去的少，但是以前只要我去，我都会和老师们聊上一会，在babies room的时候我和好几个老师都挺不错的。但是我所学到的都是不管小朋友去几天，家长去接几次，都要公平对待。我没感觉出来。。。
我刚好最近换了一个新的centre，我们的general manager给我们training了一整天NQS，她说一个centre要打到exceeding必须做到每个小孩都被treat equally and fairly。
我跟我的director和GM都说了我儿子的遭遇，是她们建议我投诉到DEC的，因为问题很严重，而不是我们觉得的都是小事。
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不是因为要退园索性投诉，而是投诉而退园的。
其实最严重的一点是out of ratio，这是breaking the law。
toddlers room的ratio是1:8，而且是要符合at any time。她们在最少10分钟内是没有达到这个要求的。这是最严重的。
其次是我儿子的尿片问题和鼻涕问题，这个是health and hygiene issue，也挺严重的。
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就是觉得这个不打招呼挺不可思议的。
至于其他的没觉得有太大问题。跟学到的肯定不一样, 想想每天有多累，如果能做到跟书本上学到的一样，那ratio得至少1比2。。
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支持楼主投诉，希望能更新结果
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尿布问题很严重吧 我local同事当年就因为这个写信complain abc的 也退园了
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楼主要给孩子换个cc吗，我也好希望找个每半个小时就看看宝宝屁屁的cc呢。我们那个cc每天换四次，早上九点到下午四点半，老师们轮班换尿布，不过任何时候如果闻到粑粑味道都换，偶尔不幸在外面玩老师闻不到就倒霉了。
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好的，如果有结果我会来更新的。
其实我并不是要什么结果，GM说所有正式的complaint，cc都应该报备给DEC，我写email给DEC只是要核实一下cc是否有报备，如果没有的话，DEC会派人去cc查看，如果有，只是需要cc给出follow up的结果。
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可能因为楼主自己做这行对情况很熟悉才会发现哪里违法了。我们这些普通家长，只有两个选择，留还是走。基本上只要不是太差就留下去了，因为孩子适应好不容易，换一家或者差不多。反正送cc就知道不可能按他自己介绍的那么好我要求很低，孩子尽量不要受伤就可以了。
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楼主，不好意思歪个楼，请问啥时候该带孩子看牙医？谢谢了。
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其实说实话，这个很简单，虽然他们班上有16个小朋友，但是有好些已经toilet trained，穿尿片的也就那么几个，没半个小时想着过去拉开看下就10秒钟的事情。问题还是在于有没有人care。
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按照楼主说的这个标准，我也要推园了。我儿子时常回家屁股都是红的，估计大便的时候换得不够及时憋的。试过几次因为老师没在旁边被其他小朋友抓得很伤，四个月脸上疤痕还在那种。流鼻涕没及时擦基本经常发生，老师还和我们抱怨说他的鼻子像水龙头，擦不完
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我要求真的不高，他们幼儿园脏的那叫无法忍受！前阵子working bee program，我和我老公周六一起去的，从9点干到1点半不带停的打扫，脏的我都要吐了，结果本来说会提供午饭的，人都跑没了，就剩我和我老公还有一个年级很大的老师一起饿着肚子干。
一般children‘s portfolio都是满满当当的东西，他们centre一个月一个observation，没见过这么少的！
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这个CC真的不行啊。楼主投诉那几条，我觉得除了流鼻涕这个因为现在的天气原因确实难搞，其他几条完全无法接受。。。
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=。=
你自己决定吧，反正我是非常内疚把孩子送到那里的，如果他们当着我的面都不管不顾的，那背着我还不是根本不把孩子放眼里吗？
我作为幼儿园工作者可以负责任的告诉你，通常被家长投诉过的小孩会得到extra care，就是生怕家长再投诉。如果你憋着不说，什么都吞下了，那他们不知道或者觉得你这个家长ok的，所以偶尔懒一次也无所谓。
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我们向园长谈过了，谈过后孩子基本没再被抓伤。所以觉得还是留算了。至于投诉到教育部，我觉得走形式机会很大。不过你投诉这家是比较夸张。
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我也很介意这个问题，其它几个都还无大所谓。但是我猜大多数CC都是这样的，就算是CC说她们是半小时一检查，我们怎么知道她们真的做到了呢，而且就算是真的做到了，要是包了半个小时才换，我也要抓狂了，哎。。。
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你好，我想就我儿子的事情问问你的意见是否需要同幼儿园的director complain
儿子确实比较皮，很好动。但是基本上每天都会受伤。腿上的淤青已经不忍心看了，经常洗澡的时候发现新的淤青，但是孩子也记不得发生了什么。还会经常收到老师的电话说嘴破了，撞到头之类的。accident. Form已经两个文件夹了。跟老师交流过多注意一些他，也正式的写过email。效果不大。老师也说他是事故最多的小孩。
在家也确实容易磕碰，孩子也还是喜欢幼儿园的。估计就是老师在外面玩的时候不怎么管
我需要跟院长说么？这是幼儿园老师的问题吗？还是不可避免的？
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完全避免不太可能，但是既然知道他比较容易受伤就更加应该keep an eye on him。我觉得她们的supervision还是没有做好，不能因为孩子皮就说受伤是应该的。你需要和院长沟通一下，看看她们打算怎么改善这个问题。
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