澳洲求教～买了个scoopon不能redeem，哪里能解决？

在澳大利亚生活百科



11年中买了个scoopon的massage hamper，我是在voucher 过期前打得电话，仔细查过fine print

THE FINE PRINT
Offers available from 13 May 2011 to 13 January 2012
Scoopons available in your account from 13 May 2011
Bookings are essential on (08) 8271 1433
Bookings taken from 13 May 2011
Subject to availability
No show voids your Scoopon
48 hour cancellation policy applies
Offer valid for facial OR massage
$50 vouchers valid for separate subsequent visits, redeemable on spa packages only
Up to 2 Scoopons may be purchased per person
Up to 5 Scoopons may be purchased as gifts

给店里打电话被告知过期之前所有的预约都满了，后email scoopon team要求退款，回复原文如下：

Hi there,

All Scoopons are sold subject to availability, as Scoopon does not manage the redemption process, we are unable to guarantee that you will be able to make a booking on your most desired date. In line with our standard terms and conditions, I am unable to offer a refund of your purchase cost.

Each customer is responsible for the use of their Scoopon, including redemption. We can certainly help you out when possible, but securing a booking in the final weeks of a the redemption period is cutting it extremely close. At this stage, we’re nearly at the end of the validity period. Due to this, we are unable to assist with your request for refund.

Should you have any further queries, please do not hesitiate to contact us.

我后来的回复：

Hi Todd.
Thank you for your reply.
I was just been told that as more than a thousand scoopons sold for this specific service,  not everyone could get a booking garanteened. I personally don't think it's the responsibility of the customers.
I wish to speak to your manager in this case and could you leave a contact phone number?
many thanks,

scoopon的回复：

Thank you for your email.

As previously advised, Scoopon is not able to assist you with your refund request.
Your concerns have been reviewed by our Customer Service Manager, to which I can advise the following;

All Scoopons are sold subject to availability. We cannot guarantee that you will be able to select your most preferred date. Also if you leave your booking request until the last two weeks of the offer, the available bookings will become less available naturally.

The Deal Provider has had previous bookings available during the beginning and middle sections of the redemption period which have not been utilised. The Provider was fully capable of accommodating all Scoopons sold, however, an unreasonable amount of booking requests were left until the last handful of days of the offer.

Here at Scoopon, all our Customer Support is conducted via email – this is so we can ensure we can track conversations and assure a high standard of customer support.

Unfortunately, I am not able to assist you further in this instance.
Should you have any further queries, please do not hesitate to contact us.

Kind Regards,
Brendan
Team Scoopon

象我这种情况可以要求退款吗？ 能去哪里complaint呢？
谢谢！

评论
这个 不清楚啊

不过我之前买的自助餐的优惠卷
年底过期的 后来年底太忙 提前一周预约也预约不上位置
最后也就只能过期了



评论
之前买过旅游的，没注意要在过期前很早就预定，于是发邮件交涉过后毫无悬念的作废了。。。

评论
这就是为什么后来我放弃了团购网。。。。、


评论
霸王条款

评论
总是有terms & conditions的限制
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