大家好，请教一个道路救援的问题。昨天车开车去露营，在湖边的camping ground。车在湖边的camping grass ground 停着，本来要倒车出来，就往前开了下再倒回来，但是没想到车一下去，沙子地就倒不上来了，就往前开准备掉头出来，但是掉头后后轮也出不来了，是2驱的车。
买aami的保险给送的道具救援，于是打电话。第一个接电话的问离sealed road有多远，我说差不多20m, 就告我说，必须10m之内才能救援。我手机上有保险单子，就说我保单上并没有说10m限制这一说，他说无法提供帮助，让他上级给我解释。换了上级又给我说，车不是机械故障原因导致的无法移动，所以不能拖。我看了下保单上面，对这个条款理解的不准，希望大家给看下有没有被忽悠。原来用的他家道路救援，电池没电了，解决的还可以，不过这次感觉被忽悠了，大家帮看下。
后来被旁边的好心人用两辆车给一起拖出来的，忙乎了半天，澳洲好心人还是不少，赞一个。
Towing
If the car cannot be mobilised on the roadside, we will tow the vehicle free of charge to an accredited repairer up to 20kms from the breakdown location. If there is no accredited repairer within 20kms we will tow the vehicle to the nearest accredited repairer up to 100kms from the breakdown. Please note that all additional towing costs and any repair costs (not described in ‘Roadside Assistance’ above) are your responsibility, and are payable at the time of the service.
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What AAMI Roadside Assist doesn't cover We do not cover cars that are: · · · · unregistered, or not in a roadworthy or well maintained condition unattended unless organised at the time of arranging our assistance not registered for Roadside Assist on our system over 3.5 tonne GVM
involved in any way in any form of racing or motor sports modified, large or heavy enough to require a specialist or heavy haulage towing provider operating as taxis, limousines, rental or hire cars (including any hire car provided to you by AAMI) or for any other commercial use that's not covered by your AAMI policy immobile in a workshop while being repaired or undergoing mechanical or electrical repairs at your premises located in a restricted access area except where we can enter the premises and you are willing to cover any associated costs located in an area that a two wheel drive recovery car cannot access by permanent road within, or from, mainland Australia or Tasmania. We do not cover service calls that are the result of: · · · · · · · · · · accident damage, break in or attempted break in of your car failure to use reasonable care, e.g.repeatedly/intentionally running out of fuel failure to carry out regular preventative car maintenance inappropriate or inadequate maintenance or repair, whether intentional, negligent or otherwise, e.g. not replacing a failing battery incorrect fuel or contaminated fuel added to the fuel tank car owner or driver related faults including faults which existed prior to the purchase or addition of Roadside Assist cover not following the instructions of your car's manufacturer, repairer, AAMI or us inappropriate or incorrect fitting of parts or accessories breakdowns that arise from any attached caravan or trailer or their couplings. We won't provide our service when: your car has broken down or was immobilised within 24 hours of you purchasing or adding AAMI Roadside Assist to your insurance policy. · · · there are inadequate resources in the area where your car has broken down, for example where there are no tow trucks or repairers available circumstances are beyond our control, such as extraordinary delays caused by extreme weather conditions, a severe accident or traffic congestion unexpected or disruptive events such as war, strikes, storms or other such unexpected events that prevent us from assisting you. Your responsibility for costs: You are responsible for all costs of parts, labour and any other associated costs relating to the management and repair of your car after a breakdown.. Definitions Except for any rights to which you are entitled by law, we will not be liable for any indirect or consequential loss or damage that arises from providing or failing to provide any of our benefits or services, whether arising from negligence or otherwise. We assume no responsibility for any advice or assistance given by an independent service provider for the services provided to you under this AAMI Roadside Assist benefit. The following words have these meanings throughout this document. Accident: your car is damaged by impact or collision or malicious act of any nature, or attempted or actual theft or break-in. Breakdown: a failure of your car occurring within the benefit period which has caused it to be immobilised or become un-roadworthy or unsafe to drive in transit, due to mechanical or electrical fault. This can also be a flat tyre, flat battery, or circumstances where your car has run out of fuel or its key has been locked inside it or has been lost (but not stolen). Accredited Repairer: your motor vehicle dealer or repairer that is accredited to perform repairs to mobilise the vehicle after a breakdown. Restricted access area: an area that is protected by security and/or other systems designed to prevent access to unauthorised people or vehicles, and includes areas which we do not have permission to enter (for example airports, sporting venues, protest or concert sites, or certain business premises). Car: the car to which your purchased AAMI Roadside Assist benefit applies, as shown on your most recent AAMI Certificate of Insurance. We, Us, Our: Digicall Assist Pty Ltd. You, Your: the person or people shown as the insured on your most recent AAMI Certificate of Insurance for your car. Transfer or cancellation of your AAMI Roadside Assist benefit: This benefit is not transferable and cannot be removed from the period of insurance once purchased. If you sell your car or cancel your AAMI insurance policy, your cancellation rights are otherwise explained in your AAMI Comprehensive Car Insurance PDS. Digicall Assist Pty Ltd does not provide any refund directly. Important information These terms and conditions are dated 3 December, 2019. AAMI Roadside Assist is provided by Digicall Assist Pty Ltd.
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上面是不cover得部分。
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on the roadside
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澳洲人很热心，赞一个
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估计你这已经是offroad了，确实cover不了的。
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Off road不cover
经常camp的人应该知道这个吧
就算来了他们的车也开不进
2wd车陷沙子里居然还敢往前开
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应该是这个关键词，谢啦
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Off road不cover
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Aami保险公司cover
Off-road accident
注意是 保险 不是道路救援
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12年的时候开着小破车不懂事在batemans bay看海，结果日落了，大家都走了，就我的车陷到沙子里了。感恩大雨天警察姐姐和帅哥开着陆巡来找我，黑暗里面那个探照灯把整个海岸都照亮了。到了二话不说，把我的车拖了出来，然后让我先走，跟在我后面给我照亮直到我上了回canberra的highway. 感恩啊
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楼主在谈road assistance, 您在谈accident, 跑题了！
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之前在企鹅岛一个草地里面开着玩，平时都没问题，但是那次前几天下了雨，泥巴都是稀的
被草盖住了看不出来，开进去十来米陷住了
打racv 直接转接到岛上唯一的拖车公司，来了之后也说不在路上，racv不负责。
但是他可以帮我，要我随便意思意思。 最后搞定了我给了他五十块钱和一扎啤酒
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roadside assistance 不是off road assistance, 中文博大精深，翻译的“道路救援”包了一大片不该包的
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我主要想说 如果你车陷进去 出不来
保险公司不会看着不管的 保险公司陪个车更贵
所以保险公司会管
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保险公司目的是赚钱，发生事故都在推脱责任，这种情况不会花费太多精力，必竟拖车有成本的
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感动
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以后出去玩儿还真要注意道路救援的问题了
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原来如此
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这个保险公司不会派人拖车的。
大多数车主不出事故，不遇到问题，都不会仔细研读PDS的。
小道消息，拖车服务，mechanical problem 和accident 的价格也是不同的
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是啊 当时超级感动，那个时候刚来读书口语也不流利，警察很耐心的给我找了3方翻译，然后因为我也没有GPS不知道方位，警察就开着越野差沿着海岸找，最后在Pebbly Beach深处把我的车拖了出来，我特别不好意思给他们递水和橘子他们都不接受，就说了句keep safe 然后就笑着走了。自那以后，对于警察的好感彪升
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多亏了警察
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通常是这样的。
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学习了，谢谢分享
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保险公司还是有道理的，这个不是因为车的故障造成的，是车主人为去越野陷车了
其实车上备有拖车绳的话，随便叫旁边路过的车帮忙拖出来更靠谱
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对。
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用了四次道路救援，其实都是打不着火
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