排名大致为马自达 subaru 丰田 holden 现代 最后一名是大众
Mazda topped JD Power’s 2014 Australia Customer Service Index Study, which measures overall customer satisfaction with vehicle service experience at authorised service centres by rating service quality, vehicle pick-up, the service advisor, service initiation, and service facility.
Mazda scored 806 points on the 1000-point scale (up two points from 2013) to hold off fellow Japanese brands Subaru (804, up three points) and Toyota (802, even).
Holden was the biggest improver in the field, soaring from second-last place on the rankings board in 2013 to fourth position in 2014, lifting its rating from 758 to 794.
Fifth-placed Hyundai also climbed from a below-average 768-point rating to 791 this year, placing it just above 2014’s 790-point industry average – itself up eight points over 2013.
Despite recording the third-largest improvement in customer satisfaction in 2014 (765, up 22 points), Volkswagen couldn’t lift itself out of last place, extending its wooden spoon streak to three straight years.
Read more at http://www.caradvice.com.au/3213 ... sgk2iQRt4eOXdKq5.99
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不要黑大众
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大众还用黑
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受访的Sample不够的应该不被计算中吧？ 很多小品牌都没有。
如果所有品牌在其中的话，凌志不会不进前三。
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又来黑我威武牌
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大众垫底，不是什么新闻啦，什么时候它不垫底了，那天才会成为新闻。
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大众还用黑？
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威武表示这个排名不科学
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燒機油是提醒大家要常滿
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前三806 804 802，倒数第一也有765，差距其实很小吧
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版主帶頭黑大眾。。。
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原来洗车是很稀罕的服务，
The 2014 study also found that 83 per cent of customers reported their vehicle was ready to collect when promised (up one per cent), though only 28 per cent reported their vehicle was returned washed and vacuumed post service.
Read more at http://www.caradvice.com.au/3213 ... GhZl84pofQ6PfuVM.99
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随便黑大众，中国人照样买，还当是爱国
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感谢分享
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