澳洲【急招】Hikvision Australia悉尼招聘热线技术支持工程师

在澳大利亚职场信息



About the Company:

Hikvision is the world's largest supplier of video surveillance products and solutions. The company advances the core technologies of audio and video encoding, video image processing, and related data storage, as well as cutting-edge technologies such as artificial intelligence, cloud computing and big data. In addition to the video surveillance industry, Hikvision extended its business to smart home tech, industrial automation, and automotive electronics industries — all based on video intelligence technology — to explore channels for sustaining long-term development. Since its inception in 2001, Hikvision has quickly achieved a leading worldwide market position in the security industry.



Hikvision operates over 30 domestic branches in China and 59 overseas regional subsidiaries all over the world to achieve a truly global presence. Hikvision products serve a diverse set of vertical markets covering more than 150 countries. Hikvision went public in May, 2010, and is listed on SMEs Board at Shenzhen Stock Exchange.



In the past few years, as a leader in the industry, Hikvision rapidly developed its business in Australia to achieve its globalization. A huge expansion of sales into the local market helped Hikvision to occupy a large share of the Australian market and increase its awareness successfully.



About the Role:

We are looking for a strong performing, highly motivated and competent at self-learning technician who graduates from university or TAFE recently and seeks for a job.



Job Responsibilities:

·       Provide product tech support to customers and record each case in the system

·       Troubleshoot to ensure all cases are resolved or escalated timely

·       Deliver a professional level of service at all times

·       Prepare correspondence and/or reports as required

·       Follow up and make call backs in time to customers

·       Provide fundamental IT support such as office software, VPN, switch management, working laptop setup

·       Disassemble and reassemble the electronic hardware, manage repair cases with third-party repair centre



Role Requirements:

To be successful for this role you must be able to display the following:

·       Fluent in English, Additional fluency in Mandarin language would be an advantage

·       Ability to record each case clearly and accurately in software

·       Strong IT/Network skills, Solution/deadline driven and high attention to details

·       Excellent interpersonal and communication skills

·       Team player with a passion for learning new products on his/her own

·       Outstanding customer service skills, Practised hands-on ability and good experience

·       Responsible, diligent and flexible personality



The opportunities:

·       Attractive salary

·       Excellent team based culture

·       Career progression


The new tech support will receive Product Training upon commencing in the role.

Join us now by sending email to [email protected]
Due to the high volume of applicants only shortlisted candidates will be contacted.
We respect your privacy and will not collect, use or disclose your personal information other than in accordance with the Australian Privacy Principals as set out in our Privacy Policy.

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