Location Docklands, Melbourne | Australia
Full time.
如有意向请麻烦将简历Word或PDF格式并请在邮件标题注明 岗位名称 发至[email protected], 非诚勿扰。希望有更多同胞伙伴加入公司。如通过面试并入职，公司会有一定的奖励给我。公司最近在扩招，这是其中一岗位。公司在澳大利亚规模300多人，2021 Great Place to Work® Certification. 我是公司员工，不是中介 : ) , 欢迎投简历。
该岗位对英语沟通要求高，特别是听力和口语。
As we grow internationally, Australia is one of our primary expansion markets. We are the technology partner of choice for merchants, banks, and third-party acquirers as well as public transport operators, government agencies and industrial companies in all sectors.
We are growing!
We are powered by over 20,000 employees in more than 50 countries which means we offer endless opportunities for our team members to grow. This means you can be a part of building this organisation from the ground up as we establish state-of-the-art technology for the APAC region.
The Opportunity
The Level 2 Support Specialists need to qualify production issues escalated by Regional Support regarding our Front to back payment solution and develop/propose way for mitigation when possible.
Your day- to -day responsibilities include:
Provide advanced software support (Front to back) .
Troubleshoot software issues reported by customers and partners through our Regional Support, related to terminal payment software & platform: analyze communication traces, application logs, review source code/specifications and provide solutions in a timely manner.
Closely work with Operations to mitigate impact on production issues.
Develop/update tools for troubleshooting or internal use.
Where appropriate, review, create and distribute guidelines & best practices.
Identify opportunities to improve service efficiencies.
Skills we can’t do without:
Problem solving skills
Experience in troubleshooting software issues
Proficiency in C/C++, Python, shell scripts development
Proficiency in Linux environments.
Experience in Oracle or PostgreSQL.
Understanding of TCP/IP and SSL/TLS
Knowledge in payment solutions & cryptography would be advantageous.
Why work for us?
Work from home – You will only be expected in the office 1-2 days a week if that suits you.
Flexibility – You will be empowered to adjust your hours to suit your lifestyle, plus we even offer part-time work.
Desirable teams - Our teams are full of likeable people you want to work with – and that is no accident.
Training and development – We provide access to extensive training materials from Pluralsight to LinkedIn Learning, plus we – provide company support for study and certification.
Growth opportunities – If you have career goals, we will support you in achieving them
Regular team events – From technical team activities (Hackathons, Developer Guilds) to the not-so-technical activities (we have a social committee who hosts monthly events – even in lockdown!) .
Become an industry expert – We will provide you with the knowledge you need to understand the rapidly growing payments industry.
Supportive of those with a family focus – For example, we avoid scheduling meetings during typical school pick-up hours, and we offer 12 weeks of paid parental leave for primary caregivers plus superannuation is still paid on the unpaid portion. .
What now?
we are open-minded and want to hear everybody out. Plus, our growth means we always have new opportunities opening and we would love to consider you for other positions if this one isn’t a perfect fit!
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