King's Own Institute
Newcastle CBD
Information & Communication Technology Help Desk & IT Support Full time
Posted 28 April 2022
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The Business
King’s Own Institute (KOI) is a private higher education provider that offers a career-oriented range of educational services for students and professionals in undergraduate and postgraduate courses.
The Role
Due to the business growth and expansion, an excellent opportunity is available for a Level 1&2 IT Service Desk Support position. This position will be based at Newcastle.
This position will be working autonomously providing support to IT Services. As the first point of contact in resolving all desktop/Server/network issues, these positions will be required to find solutions, improve efficiency and respond to challenges.
These position will be required to install, configure, manage and maintain the resources and services provided by the IT department (some of which training will be included), these include but not limited to : Windows 10,11 professional, Windows 2019 Server, Active Directory Service, Linux Servers (CentOS, Ubuntu), VoIP (3CX) Phone system on Linux machine, Fortinet Firewall, Fortinet Managed Switches and WiFi APs, printers and photocopies, Google workspace for Education, Microsoft Office 365 for Education.
Responsibilities
- Provide 1&2 level support
- Respond to IT requests and incidents through Service Desk.
- Be familiar with ITIL processes or Service Desk processes.
- Deliver services according to IT processes: incident, request fulfillment, business critical, change, release management
- Administrative tasks such as user identity management through Google workspace or MS Office 365 for Education
- Manage a Windows Server with a storage server(Dell PowerEdge and PowerVault server)
- Manage a Virtual Machines through VMWare ESXi and vCenter server
- Manage LAN and WAN networks through Fortinet Firewall, Managed Switches
- Manage WiFi APs through Fortinet APs.
- Install, configure and maintain new and existing IT infrastructure
- Ensure AV equipment, data projects, TV and computers are always functioning.
Skills & Experience
At least 3 years’ experience in a similar role, preferably within the education industry, proactively demonstrating a strong client focus to staff, teachers and students.
Excellent telephone manners and customer service skills, along with a high level of attention to detail and proven aptitude for analyzing and resolving operational problems. Solid team player skilled in building working relationships both within the immediate team and across the broader business.
Application
Please submit your application via SEEK by clicking on the “Apply” button no later than COB Friday 14 May 2022. Please ensure your application includes a one-page cover letter detailing your suitability for the role and a copy of your resume. For further information and/or a position description please contact KOI IT Team on (02) 9283 3583
For further information about KOI, visit website at koi.edu.au
Please note
Only shortlisted candidates will be notified of the outcome of their applications
We are only able to consider applicants with the right to live and work in Australia
工作地址：39 Darby Street, Newcastle NSW
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