两个IT Support Officer职位, Sydney 和 Melbourne 各一个. Permanent role, Full Time.
如有意向请麻烦将简历Word或PDF格式, 并请在邮件标题注明应聘城市 Sydney or Melbourne 发至[email protected], 非诚勿扰，收齐几份后会转给招聘部门。希望有更多同胞伙伴加入公司。
西人公司，2021 Great Place To Work, 公司规模300人。已有3位IT Support Officer在职，现公司发展需要为Sydney和Melbourne各添加一位。
除了Job Description里描述的，这里强烈建议同时满足以下几点:
1. 要求英语口语听力很好，岗位会要求工作时间段内和WFM的同事进行remote troubleshooting，能够准确理解问题、需求。
2. 有当地同岗位工作经验，工作态度积极主动，能及时响应并解决office onsite & remote IT problems.
代公司HR转, Job Description如下, 以几星期后招聘网站会发出来的广告为准，大体上不会相差太多:
[Job Description]
This office-based role will be combination of Level 1 & 2 support coupled with hands on hardware support for the team. We are looking for an individual who is an autonomous, self-driven professional who takes pride in providing timely IT related resolutions.
Role & Responsibility will include but not limited to:
• Provide excellent Level 1 and Level 2 Customer Support
• Act as first point of contact for IT Support on site
• Manage the IT Helpdesk System to ensure timely resolution of support requests
• Meet Service Level Agreements for incidents and requests
• Maintain the IT asset inventory
• Document IT support processes to create efficiencies
• Desktop Support: Printers, Workstations, Mobile\Phone setup, Onboarding and Offboarding employees and desktop application installation.
• Video Conferencing support
• Network troubleshooting & support
• PC supports, most PCs running Windows 10, however 5% PCs are MacBook.
Ideally you will possess:
• Level 1 and Level 2 IT Helpdesk Support experience with proven field support capability.
• Windows 10/Office 365/Active Directory support experience
• Proven hardware support experience
• The ability to work in an autonomous environment
• Good problem-solving skills
• Strong customer focused mindset
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