About the Role
The Ecommerce Coordinator is responsible for the daily operations of online EVER and Marketplace stores driving revenue and profit outcomes. This is a full-time role based within Head Office in Wentworth Point.
Responsibilities include but are not limited to:
Marketplaces
Responsible for day-to-day operations for EVER's Marketplace channels including order tracking, product/samples management, stock monitoring, returned orders, and marketplace community feedback
Ensure product, price, and content on marketplaces is 100% accurate and in line with business timelines
Liaise with Logistics and Customer Care teams to resolve any marketplace customer order issues and optimize customer experience based on feedback
Review and report on inventory concerns or opportunities to the planning team
Online
Trade the EVER website to deliver sales and profit targets
Accurately report on website performance weekly and execute actionable insights
Play an active role in identifying valuable site enhancements
Collaborate with the wider eCommerce team on group projects and cross-brand projects
Support in briefing and implementing onsite content and setting up promotions
Assist in uploading and optimizing product
Perform detailed daily website checks, report any issues with urgency and make fast and accurate updates where necessary. Maintain open communication with the Customer Care team to ensure a positive customer experience is a priority.
The ideal Online Coordinator :
1+ years in an e-commerce role and/or Ecommerce university degree
High-level of attention to detail
Experience with working with marketplaces preferred
Excellent communicator and collaborative team-player
A passion for online retail & a positive can-do attitude
How to apply
To apply, please send your Resume and Cover Letter giving a brief overview of your relevant experience to [email protected]
Important Information
Only shortlisted candidates will be contacted
To be considered for the position applicants must have full working rights
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