About the Company:
Hikvision is the world's largest supplier of video surveillance products and solutions. The company advances the core technologies of audio and video encoding, video image processing, and related data storage, as well as cutting-edge technologies such as artificial intelligence, cloud computing and big data. In addition to the video surveillance industry, Hikvision extended its business to smart home tech, industrial automation, and automotive electronics industries — all based on video intelligence technology — to explore channels for sustaining long-term development. Since its inception in 2001, Hikvision has quickly achieved a leading worldwide market position in the security industry.
Hikvision operates over 30 domestic branches in China and 59 overseas regional subsidiaries all over the world to achieve a truly global presence. Hikvision products serve a diverse set of vertical markets covering more than 150 countries. Hikvision went public in May, 2010, and is listed on SMEs Board at Shenzhen Stock Exchange.
In the past few years, as a leader in the industry, Hikvision rapidly developed its business in Australia to achieve its globalization. A huge expansion of sales into the local market helped Hikvision to occupy a large share of the Australian market and increase its awareness successfully.
About the Role:
We are looking for a strong performing, highly motivated and competent at self-learning technical support engineer who is seeking for a job.
Job Responsibilities:
• Provide product tech support to customers and record each case in IT system
• Provide quality project pre-sale support such as selecting products, on-site support, requirements collection and analysis, designing solution, Proof of Concept support and product/solution demonstration.
• Troubleshoot to ensure all customers’ issues are resolved timely
• Assist sales team to visit, support installer, system integrator and end users
• Provide technical training to installer, system integrator and end users
• Provide product promotion to customers regularly including new feature and new product promotion, marketing activity and training
• Assist product team and channel sales to import new products to the region on schedule
• Provide project delivery and maintenance support including installation guide, function demonstration, operation guide and issue resolving service etc.
• Deliver a professional level of service at all times
• Collect and handle product requirements and business opportunity from customers
• Compile various technical documents based on cases and work experience
• Prepare correspondence and/or reports as required
• High quality achievement based on quarterly KPI plan
Role Requirements:
To be successful for this role you must be able to display the following:
• Fluent in English, Additional fluency in Mandarin language would be an advantage
• Ability to record each case clearly and accurately in software
• Strong IT/Network skills and be action-oriented with good hands-on ability
• Solution/deadline driven and high attention to details
• Excellent interpersonal, communication and presentation skills
• Team player with a passion for learning new products/stuff on his/her own
• Outstanding customer service skills
• Be proactive to do better in a role and to accomplish the tasks with quality
The opportunities:
• Attractive salary
• Excellent team based culture
• Career progression
The new tech support will receive Product Training upon commencing in the role.
Join us now by sending an email to [email protected]
Due to the high volume of applicants only shortlisted candidates will be contacted.
We respect your privacy and will not collect, use or disclose your personal information other than in accordance with the Australian Privacy Principals as set out in our Privacy Policy.
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