在新西兰
We are currently looking for a full-time Administrator who can commit to a long-term opportunity to join our friendly Returns & Warranty (RA) team in our Head Office! This is a satisfying career role for fresh graduates who are customer focused and tech savvy.
Tasks and Responsibilities:
· Process the return offaulty/non-faulty goods from all customers.
· Liaising with suppliers and ensuringefficiency and correct procedures are followed.
· Return of all faulty items to Vendorsto get them repaired, replaced or credited, ensuring that turnaround times meetcustomer expectations and company standards.
· Respond to customer enquiries/problemsvia the phone and email in a timely manner, providing excellent customerservice at all times.
· Make decisions as to whether torepair or credit a product, or whether to reject the warranty claim and informthe customer of decisions within 24 hours of their request.
· Manage any necessary follow-upactions required to facilitate a timely response.
The successful candidate must havethe following attributes:
· Excellent in computer hardware andsoftware knowledge.
· Previous experience in administrator & customer service related roles is preferable.· Fluent English communication skill inboth verbal and writing.
· Great communicator who listen and understand customers’ requirements, as well as talk things through in a clear and concise manner. · Details oriented and a reliable team player.· Be a people person – friendly,upbeat, and enthusiastic, and a great team player.
· Weekend works may be required.
Whythis opportunity?
· Health care insurance available.
· On-site car parking.
· Awesome staff discounts for thelatest technology gears.
· Excellent career developmentopportunities.
This sounds like me! Now what?
If you are interested in this role, apply for this job by forwarding your cover letter and CV to [email protected]!
We thank all applicants. Please note that all applications arereviewed but only shortlisted candidates will be contacted.