Dear XXZ,
I had received a letter from XXZ dated 01-OCT-2009 stating that after a regular “review”, I will be charged a $5 monthly fee from November 2009 for the account: XXXXXX XXXXXXXXX. Because it is considered that I am “no longer be eligible” for fee waiver concession. I strongly object to such action for the following reasons.
Firstly, when I decided to take up a $XXX000 home loan with XXZ, I was guaranteed by the XXZ staff that there will be no monthly fees associated with my loan. This commitment had strongly influenced my decision to take up the loan. The recent sudden change to this condition breaches such commitment. Secondly, I have an XXZ home loan, which entitles me to the fee waiver in the first place anyway.
Therefore please carefully review your final decision to this matter. If finally XXZ decided to charge me a periodic fee for using the related account, I will terminate my home loan with XXZ immediately and refinance with another financial institution. XXZ will definitely lose a customer and more importantly, lose a respectable reputation that built upon client satisfaction and multi-million dollars marketing campaigns.
Your attention to this matter is greatly appreciated.
Yours Faithfully
XX XXXXX
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