新西兰[奥克兰]电信客服

在新西兰

Position: Residential Sales Representatives and Customer Care
Unicom New Zealand Ltd
We are currently looking for a full time Residential Sales Representatives and Customer Care in Auckland.

1. About the role
It is a Sales Representatives role, suitable for those who have some basic understanding of networking and are keen to serve customers and provide customer care to the team.
You will provide sales and customer care for customers in the Auckland. As part of the team, you assist customers and Account Managers to interact, so you must have the ability to communicate with non-technical personnel.
You will ensure the smooth record of the customer's Networking and Voice issue, and will be response to Faults and support department. (Training requested)

Job description:
•        Understand the company's overall operating model and the details of the company's products.
•        Familiar with the company's internal system software, including sales, accounting and provisioning. Actively cooperate with the work between different departments.
•        Understand the details of broadband, voice and mobile plan products.
•        Skilled in introducing the company's products to customers, and can provide the most suitable products according to customer needs.
•        Actively respond to customer calls, accurately inquire about customer's detailed information, correctly record customer feedback, and transfer it to technicians completely.
•        Cooperate with colleagues in marketing department to complete certain marketing promotion and telephone marketing.

2.  About you：

Qualification
•        Diploma or higher education (Not limited to IT)

Experience
•        1-year sales or 1-year Sales Representatives or Customer Care (Experience Preferred, But Not Essential)

Skills and Key Accountability
•        Basic understanding NZ telecommunication environment
•        Knowledge of sales and marketing approaches
•        Excellent written and verbal communication skills
•        Respects and values the people at all levels, customers and other team members.
•        Excellent personal time management and organizational skills – able to priorities workload and work well under pressure
•         Knowledge of operating systems and proficient in operating Microsoft software.
•        Ability to recognize, analyze, and effectively solve problems in a timely and organized manner
•        Fast learner and always eager to expand your technical knowledge
•        Passionate about exceptional customer service
•        High standard of documentation skills
•        Exceptional verbal and written communication skills
•        Language: English and Chinese
•        Hold a New Zealand passport or Resident Visa
•        Hold a full New Zealand driver license

You will enjoy:
•        A friendly team environment with support from the head office for issues requiring escalation
•        Broad range of options for training and developing your IT skills
•        Obvious multi-field career development
•        Cost price on products from our suppliers

3.  About us:


UnicomNZ is a 100% kiwi owned and operated information & communication technology company established in 2011. UnicomNZ offers a vast range of service and solution for individual, educational, corporate and government clients. Our vision is to become not only the most professional but also the easiest approaching ICT company in order to put a big smile on our clients' face. We've been working towards that goal since day one and we are proud of what we do every single day.
At UnicomNZ, we only recruit the best. Our engineers are highly qualified and certified, with the full skill set in resolving technical issues; The management team is very experienced in this technology and telecommunications industry, got sufficient resource and connections to get things done; Our staff members are always friendly and fully equipped with sense of urgency, to make sure you are able to sit back and focus on your own business growth.
As an early established company in this fast-growing industry, UnicomNZ is formed by a group of young men and fully loaded with brilliant minds. We are keen to take advantage of the cutting-edge technology and make them applicable with a reasonable price. UnicomNZ looks forward to accepting more outstanding candidates to join us.

Application and interview:


Please send your Cover Letter and CV to:     [email protected]


You will be invited for an on-site interview after your CV has passed our HR screening. This process takes about 3 working days.