新西兰RA Customer Service Representative
在新西兰
We are currently looking for a Full-Time 6 Months Fixed-Term Customer Service Representative for our Returns & Warranty (RA) team in our Head Office! This is a satisfying career role for fresh graduates who are customer focused and tech savvy.
This is a 6 months fixed-term position with the possibility in becoming a permanent. Roster is Monday to Friday 9.00 am - 5.30 pm, overtime works available if the workload is higher than usual.
Tasks and Responsibilities:
• Process the return of faulty/non-faulty goods from all customers.
• Liaising with suppliers and ensuring efficiency and correct procedures are followed.
• Return of all faulty items to Vendors to get them repaired, replaced or credited, ensuring that turnaround times meet customer expectations and company standards.
• Respond to customer enquiries/problems via the phone and email in a timely manner, providing excellent customer service at all times.
• Make decisions as to whether to repair or credit a product, or whether to reject the warranty claim and inform the customer of decisions within 24 hours of their request.
• Manage any necessary follow-up actions required to facilitate a timely response.
Requirements
The successful candidate must have the following attributes:
• Excellent in computer hardware and software knowledge.
• Previous experience in administrator & customer service related roles is preferable.
• Fluent English communication skill in both verbal and writing.
• Great communicator who listen and understand customers’ requirements, as well as talk things through in a clear and concise manner.
• Details oriented and a reliable team player.
• Be a people person – friendly, upbeat, and enthusiastic, and a great team player.
• Weekend works may be required.
We thank all applicants. Please note that only shortlisted candidates will be contacted.