在新西兰
computer’s hardware installation, configuration, troubleshooting, upgrade,replacement (desktop, laptop, monitor, Mini desk, workstation)
· Operating system set up (Windows xp,7,10, server 2000,2003,2008,2012,2016/Redhat Linux/ HP Unix/Mac)
· Update the patch and hotfix with different platform Operating system
· All software installation, configuration, troubleshooting, upgrade(MS office97,2000,2003,2007,2010,2013,2016, office 365, Skype, zoom, MS teams)
· Using Ticket system log everything, triage incident and request, updateCI, Decommission, loan equipment (ServiceNOW)
· Enterprise data backup and recovery (Veritas NetBackup, windows backup)
· Storage device installation, configuration, management (NAS, SAN,DAS)
· LAN, VLAN, WAN, Wireless network installation, configuration, management,troubleshooting and network design (cisco router, switch, access point)
· Providing remote and onsite support services to clients (face to face,Dameware remote control, VNC)
· Assist with set up Audio Visual system for presentationand meetings (projectors, speakers, microphone, PA system)
· Computer peripherals install, manage (Printer, scanner, camera,headphone)
· Assist with asset management
· IT equipment loan management (loan and return)
· Some enterprise networking services set up, configuration and support,such as AD, DNS, DHCP, IIS, shared folder, printer, WSUS, MDT, WDS, ISA, Emailsystem, VMware etc.