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ABOUT IE MONEY LIMITED
IE Money provides financial products and services, including remittance services, foreign exchange transactions and foreign exchange settlements. We are a global company with a presence in Auckland, licensees in Sydney, Beijing and Hongkong.
As a licensed foreign exchange dealer, IE Money has independently developed a 24-hour online foreign currency exchange platform that adopts the latest Electronic Remittance System to overcome the geographic limits of traditional financial investment and services and meets the regulatory requirements of different markets. We are committed to continuously improving service quality, providing a one-stop centre for trading products, services and financial software systems for independent traders, fund managers, professional asset management organisations, financial organisations and banks.
The company is situated in the heart of the Auckland CBD.
About the role
To assist the remittance business make transactions through:
- Delivering a client-focused customer service experience
- Assisting sales team / compliance team to acquired customer information for compliance purposes.
Key Accountabilities
Account Opening
Process Transactions
Communication
Record Keeping / Archiving
Assisting the Sales Team
Person Profile
- People oriented, interpersonal skills, patience and positive attitude
- Customer service orientation
- Listening and communication skills
- Problem analysing, Negotiation, and problem solving
- Attention to detail and accuracy
- Multitasking, ability to work under pressure
Skills and experience
Education/Experience and Qualifications
Mandatory:
- BCom/ BA degree or
- Proven 2+ working experiences in relevant CSR role in relevant industry such as Sales
Special Skills/ Competencies
Mandatory:
- Customer Service work experience
- Professionalism in all methods of communication
- Strong data entry background and comfort level
- Effective organisation, ability to manage multiple tasks and meet deadlines
- Personal confidence and ability to thrive in a team environment
- Beginner to intermediate ability in Microsoft Office Products
- The ability to speak and write both English and Mandarin fluently
- A valid NZ Work Visa, NZ Residency or NZ Citizenship
To apply please send your resume to IE Money Limited on [email protected]. Please attach a covering letter outlining your skills, salary expectations and availability.
NOTE: Although we welcome overseas queries, applicants must have a valid NZ Work Visa or NZ Residency or NZ Citizenship to be considered for this role. Applicants without the above may not get responded to.
Further requirements for the successful applicant are;
- The ability to speak and write both English and Mandarin fluently; and
- The capability to regularly spend protracted periods of time out of town working on projects.
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